A heart-wrenching story by Southwest Airlines


A grandfather’s wife made a desperate call to Southwest Airlines to organize a last-minute flight ticket, describing a crisis circumstance:

A grandfather urgently needed to fly from a corporate trip in Los Angeles to his daughter’s home in Denver to live the very last moments with a person he loved: his three-year-old grandson who was in a coma after having been beaten to death by his mother’s boyfriend. The little boy would be taken off life support at 9 p.m. that night, donating his organs to save over 25 lives. 

A big delay on road and airport made the man almost miss the flight scheduled at 11: 50. At 12:02, 12 minutes after the supposed departure flight time, the pilot, having held the plane, welcomed the grandfather to the waiting plane: “Are you Mark? We held the plane for you and we’re so sorry about the loss of your grandson.” 

Mark, walking down the jetway with the pilot, told him: “I can’t thank you enough for this” to receive once more his generous response: “They can’t go anywhere without me, and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.” Continue reading

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